Return Policy

At Benz Cosmetics, we want you to be satisfied with your purchase. If there is an issue with your order, we are here to help.

1. Eligible Returns

• Wrong item delivered.
• Missing items from the package.
• Damaged or leaking product on delivery (must be reported promptly).
• Manufacturing defect or product significantly not as described (subject to verification).

2. Hygiene & Safety

For health and hygiene reasons, opened or used makeup, skincare, and fragrance cannot be returnedunless the product is faulty, damaged, or incorrect. Items must be sealed and in their original condition.

3. Return Window

Please contact us within 48 hours of delivery to request a return. Requests submitted after this period may not be accepted.

4. Return Conditions

• Items must be unused, unopened, and in original condition (unless damaged in transit).
• Original packaging, seals, and any free gifts should be retained.
• Proof of purchase/order number is required.

5. How To Request a Return

Contact us via phone, email, or WhatsApp with your order number and clear photos (if the item is damaged or incorrect). Our team will guide you through the next steps.

6. Contact Us